This website is operated by Luna Signal Lab ("we," "us," or "our"), a research and strategy agency. By using this website and our services, you agree to the terms outlined in this document.
Contact: support@lunasignallab.com | Website: https://lunasignallab.com/english

You may use this website for lawful purposes only. By accessing lunasignallab.com, you agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website
• Transmit any harmful, offensive, or disruptive content
• Reproduce or distribute any content without our prior written consent

3.1 Information You Provide Directly
When you interact with our website, you may provide:

• Your name and email address via the contact form
• Your email address when requesting our case studies
• Any additional information you include in your message

3.2 Information Collected Automatically
We may also collect certain technical data automatically, including:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on site
• Referring website or source

This data is collected through cookies and analytics tools provided by Tilda, our website platform.

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Send you the requested case studies and materials
• Improve our website and user experience
• Communicate about our services when you have opted in

As a business operating in Spain, we comply with Regulation (EU) 2016/679 (GDPR) and Ley Orgánica 3/2018 (LOPDGDD). Our legal bases for processing your personal data are:

• Consent - when you submit a form or request materials
• Legitimate interests - for analytics and website improvement
• Contract - when processing is necessary to provide our services

Our website uses cookies to function properly and to understand how visitors use the site. By continuing to use the website, you consent to our use of cookies.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect how parts of the website function.

We do not sell your personal data. We may share your information only with:

• Tilda (our website platform) for hosting and form processing
• Email and communication tools we use to respond to you
• Analytics providers to help us understand site usage

All third-party providers are contractually obligated to protect your data and may only use it to provide services to us.

We retain your personal data only as long as necessary - typically no longer than 2 years for contact and inquiry data. You may request deletion at any time by contacting us at support@lunasignallab.com.

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ('right to be forgotten')
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Spanish data protection authority (AEPD) at aepd.es

To exercise any of these rights, contact us at: support@lunasignallab.com

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no transmission over the internet is completely secure.

All content on this website - including text, graphics, logos, design, and methodology descriptions - is the intellectual property of Luna Signal Lab and is protected by applicable copyright and intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works from any content on this website without express written permission.

The website provides general information about Luna Signal Lab's services. Specific terms governing any research or consulting engagement will be set out in a separate written agreement between Luna Signal Lab and the client.
The free consultation offered on this website does not constitute a binding agreement or guarantee of services.

The website and its content are provided on an "as is" basis without warranties of any kind. Luna Signal Lab does not warrant that the website will be available at all times, free from errors, or free from viruses or other harmful components.

To the fullest extent permitted by law, Luna Signal Lab shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or our services.

The website may contain links to third-party websites for convenience only. Luna Signal Lab is not responsible for the content or privacy practices of any third-party websites.

We may update this document from time to time. The most current version will always be available on our website with the effective date noted at the top. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms

This document shall be governed by and construed in accordance with the laws of the jurisdiction in which Luna Signal Lab is registered, without regard to conflict of law provisions.

If you have any questions about this document, please contact us:
Luna Signal Lab
Email: support@lunasignallab.com
Website: https://lunasignallab.com/english